Frequently asked Questions

General Questions

This is the responsibility of our extremely helpful callcentre agents. Initially we will determine the relevant product, then we will clarify all technical details, and then we'll follow through with connecting you to one of our high-quality services. Router installations and all necessary details will be clarified with you en route to completion of the installation.

This is very much dependant on the required product. Should fibre cables already have been laid in your area, we can sort out your home connection relatively quickly. To be safe, please allow a timeframe of 2-3 weeks for the process. In terms of our DSL products we would determine whether you have a Telkom line and whether the line is DSL enabled, if so we can connect you pretty much immediately. Alternatively please see the following point should you require a Telkom DSL-enabled line.

This part can be arranged pretty much immediately, you will only need to consider the duration of the communication of the details. Generally you will be looking at between 1 – 3 days.

A capped package gives you a set amount of GBs (gigs) per month, determined by the package you choose. If you use all your gigs within the month, then that's no problem: you can easily buy more GBs.

Uncapped means you have as much access to the Internet as you wish. The advantage of this is that you do not have to worry about your gigs coming to an end or that you might incur additional costs.

The performance of capped and uncapped connections differs in a subtle way. An uncapped connection generally has a higher “contention ratio” than the capped counterpart, which means that on South African uncapped networks more users share the same bandwidth.

The requirement for a EUROnet internet connection is that you have a Telkom DSL-enabled line or a fibre network connection point at your home. The EUROnet supply of data can be cancelled with 1 month’s notice, it might however be complicated and time-consuming to get your DSL or fibre network connection up and running again after that cancellation, therefore we do not recommend cancelling that part of the service.

Although line installations and router deliveries are regularly carried out without complications, technical uncertainties can occur. With us, you can immediately reach a competent call centre employee, who takes care of everything from the first to the last step! In addition, we partner with one of the leading technical support companies in South Africa, where all EUROnet customers receive an exclusive 10% discount. Whether from afar or at your home – we will help you in an effective and efficient way!

Upon request, EUROnet supplies you with your own personal domain name, e.g. smith.co.za.

With the domain you will receive your own personal email addresses, e.g. peter@smith.co.za, mary@smith.co.za, etc.

These emails will stay with you for a lifetime, no matter which provider you should be with in future.

You can also choose a business domain with relevant email addresses, e.g. guesthouse-smith.co.za.

All this for only R10 per month, no additional costs! You can always create a website for your domain as well!

Line speeds will generally start at 2 Mbps and go right up to 40 Mbps and beyond. While 2 Mbps is fine for general Internet use for you and your family, many users today expect higher speeds for more complex applications and streaming options. Various VOIP, video and audio services these days provide better client experiences with line speeds of 8-10 Mbps and higher.

Our average user has a super-fast and extremely reliable Internet experience with our uncapped 10 Mbps products, if you want an extra kick and you have a good idea of your usage, go for a higher speed line and any one of our capped products: 20 GB will be fine for a household with limited usage or for a single user, 50GB covers many of our client households quite comfortably and with 100 GB most clients will definitely be on the safe side of sufficient data supply. Usage is of course ever-increasing these days, which is why we do also offer capped products with many hundreds of GB’s – our average user will however rather opt for our popular uncapped account when the usage goes beyond the 100 GB mark.

Users are welcome to upgrade or downgrade their accounts at any given time. Generally we will be able to process any such requests received before the 23rd for implementation from the 1st of the following month. Our callcentre will gladly advise you in detail in terms of specific requirements.

Questions regarding Fibre

Generally you will be aware of this when the sidewalks outside your home have been dug up, fibre lines have been laid and a little box has been mounted outside on your wall. As soon as this has happened, please give us a call, we will then arrange all details and set up your connection. If you’re not sure whether fibre is available in your area, have the availability checked, or contact us for confirmation.

In the context of our specials we cover the cost for configuration & supply of the fibre routers for our clients, resulting in a saving of R1,700. The router is configured and sent to you free of charge. We will generally time this in a way that the installation of the access point in your home through the network provider and the setup of the router is completed in one go to minimize any inconvenience. You’re welcome to contact us should you require additional technical assistance at home.

NO. Should a fibre network have been rolled out in your area, you will only need a fibre connection and fibre data supply, which are both provided by EUROnet. Any type of Voice over IP telephone call (i.e. Skype etc.) can be made through your fibre connection. For conventional Telkom phone calls you still require an analog Telkom line.

Questions regarding DSL

The initial requirement here is always a conventional Telkom telephone line. This can be ordered by calling Telkom on 10219, or you can visit a Telkom shop in your area. As soon as the line is installed, we are able to get the DSL service up and running, and we’re also able to manage the Telkom portion of the DSL connection at no added cost – to spare you worries and confusion. If you take care of the complete Telkom application yourself, note that you need to indicate to Telkom that you have an internet service provider, and that you only need the DSL-enabled telephone line from their side, not the actual provision of data.

Questions regarding Email

You can get your emails via POP3 or IMAP:

  • POP3 Server: pop.mailsolution.co.za (Port 110)
  • IMAP Server: imap.mailsolution.co.za (Port 143)

To retrieve emails in an encrypted format, please install the following certificate EURONET_CA.CRT and activate SSL/TLS.

Please use your full email address as user name.

For sending emails please use the following server settings:

  • SMTP Server: smtp.mailsolution.co.za (Port 25) – for sign-ups before 01 September 2017
  • SMTP Server: smtp.euronet.co.za (Port 25) – for sign-ups after 01 September 2017

For further details kindly contact our callcentre.

To send emails from a mobile device, you can use the following SMTP server:

  • SMTP Server: smtp-auth.mailsolution.co.za (Port 587)

To send emails in an encrypted format, please install the following certificate EURONET_CA.CRT and activate SSL/TLS.

Please use your full email address as user name.

Webmail allows you to access your email account from anywhere in the world. You only need a computer with Internet access. This may e.g. be useful when you are on the road and want to receive or send emails without having to set up an email account. Just go to the nearest Internet cafe, or sit by the computer with an acquaintance, and you already have access to your emails. That way you are flexible and not tied to a particular computer.

Webmail also gives you an overview of your emails in your account, without having to download these emails in a costly and time-consuming manner. You can e.g. select and delete unwanted spam or giant emails that block downloading your emails, before you download the emails you want. This can save considerable time and nerves.

You can log in here - http://webmail.mailsolution.co.za

Please use your full email address as user name.

Email: sp-am-tr-ap@deunet.co.za